Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to reach out via our Contact page.

About Our Lip Balm

What ingredients are in the lip balm?

Our lip balm is made with a carefully curated blend of organic, all-natural ingredients — including shea butter, coconut oil, beeswax, & vitamin e. All rich emollients chosen for their deeply nourishing and protective properties. Every ingredient serves a purpose: to restore moisture, soothe, and protect your lips. We never use synthetic fragrances, parabens, petroleum, or artificial fillers.

What makes N E C E S S I T Y different from other lip balms?

Most lip balms rely on petroleum-based ingredients that create a temporary barrier without actually nourishing your lips — which can lead to dependency and ongoing dryness. NECESSITY is formulated with organic, plant-based ingredients that work with your skin to restore and retain moisture naturally. The result is lips that feel genuinely better, not just temporarily coated.

Is it cruelty-free?

We are committed to ethical, responsible beauty. Please refer to our ingredient list for full details.

Can I use it on sensitive skin?

Absolutely. Our formula is made with gentle, clean ingredients specifically chosen to be suitable for sensitive skin. We avoid common irritants like synthetic fragrances and harsh preservatives. As with any new product, we recommend doing a small patch test if you have known allergies or very reactive skin.

How should I store my lip balm?

Store your lip balm in a cool, dry place away from direct sunlight and heat. Avoid leaving it in a hot car or in direct sun, as natural formulas can soften or melt at high temperatures. Stored properly, your lip balm will maintain its quality throughout its shelf life.

Shipping & Orders

How long does shipping take?

We process orders within 1–2 business days. Shipping times vary depending on your location — typically 3–7 business days within Canada. You'll receive a tracking number by email once your order has shipped so you can follow its journey to you.

Do you ship internationally?

Please visit our store or contact us directly for the most up-to-date information on international shipping availability and rates.

What if my order arrives damaged?

We take great care in packaging every order, but if something arrives damaged or incorrect, please reach out to us right away via our Contact page with a photo and your order number. We'll make it right.

Still Have Questions?

We'd love to hear from you! Reach out through our Contact page and we'll get back to you as soon as possible.